Contact us


We are committed to seeking out, listening to and acting on your 'feedback, to ensure we continuously improve your customer experience.

How can we help you?

Our 'I NEED HELP' area below will help you to find the information you need as quickly as possible, whatever the nature of your enquiry. Choose from the subjects and, if necessary, email using the form, or phone us on the numbers listed at the bottom of the page.

All information submitted using this form will be collected and held in accordance with Sovereign's Privacy Policy.

Or contact us on the numbers below:

  • Insurance

    0800 500 108Call 8am-6pm Monday to Friday
    Overseas enquiries phone +64 9 487 9963.

  • Investments

    0800 500 108Call 8am-6pm Monday to Friday
    Overseas enquiries phone +64 9 487 9963.

  • Home loans

    0800 500 174Call 8am-5:30pm Monday to Friday
    Overseas enquiries phone +64 9 487 9994.

  • Claims

    0800 500 108Call 8am-6pm Monday to Friday
    Overseas enquiries phone +64 9 487 9963.

​Office of the Insurance & Financial Services Ombudsman

If you've had a complaint that has progressed through Sovereign’s internal complaints process and you remain dissatisfied with the outcome, you may refer the matter to the Insurance and Financial Services Ombudsman at:

Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143

Telephone:  04 499 7612 or Freephone: 0800 888 202

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The Forms page contains a list of the most commonly used Sovereign forms.


Physical Address

AIA House
74  Taharoto Road
Auckland 0622

Postal Address

Private Bag Sovereign
Victoria Street West
Auckland 1142


Tel: +64 9 487 9963
Freephone: 0800 500 108

Email View our other locations

We're here to listen...

...and help you through our complaint resolution process.

Find out more

Voice of our customer

We value your feedback – about what we do well, and also what we could do better. That’s why we've launched our Voice of Our Customer programme.

Your suggestions, compliments, queries and complaints are important to us, and help us to improve the service we provide to you.

Please use the Contact Us form to send us your feedback.

Contact an adviser

Want to have an adviser contact you, select below to send us your details:

Have an adviser contact me

The information contained on this website is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any investment, insurance or financial planning decision; you should consult a professional adviser. Copies of our disclosure statements are available on request, free of charge.​