AIA/Sovereign provides dedicated insurance support for customers affected by Christchurch shooting tragedy


By  , Published 18th March, 2019.

AIA/Sovereign has announced it has set up dedicated insurance support services for customers affected by last Friday’s devastating shooting tragedy in Christchurch.

Customers affected by this tragic event are being provided with a dedicated customer care service.

AIA/Sovereign CEO, Nick Stanhope said:
“It’s been a difficult few days for New Zealand and for all New Zealanders. Our company prides itself in being there when it really matters. This time matters. If any of our customers, their family or loved ones have been affected by this tragedy, we ask that they reach out. We have staff on stand-by to help.”

AIA/Sovereign has set up a dedicated customer care team to provide timely, important life and health insurance assistance to affected customers.

Chief Customer Officer, Sharron-Moana Botica said:
“The effects of Friday’s tragic event in Christchurch will continue for some time. We have started this service with the hope that we can do what we can for our customers and their families in the immediate term. We are here to help.”

Customers affected by this event are asked to call 0800 500 108.

For more details, or to arrange for an interview, please contact Craig Glover, Head of Corporate Affairs and External Communications, on 027 275 3405.

About AIA and Sovereign:

In New Zealand AIA and Sovereign together employ almost 900 people. Since AIA arrived in New Zealand in 1981, it has consistently provided the market with innovative personal and business insurance products that suit the Kiwi way of life. In July 2018, the AIA Group acquired Sovereign, becoming the largest life insurer in New Zealand. AIA and Sovereign offer a complete range of risk management products that focus on the needs of customers. The companies are both based in Auckland, with regional offices in Hamilton, Wellington and Christchurch. Both companies are members of the Insurance and Financial Services Ombudsman Scheme and the Health Funds Association of New Zealand. AIA has an insurer financial strength rating from Standard and Poor’s of AA-. Sovereign has a rating of A+, from AM Best.​​​

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