Making an insurance claim

We appreciate that making a claim can come at a difficult and stressful time, so we try to make this process as easy as possible for you and your family.

Our claims fall into the five categories below, each with a simple process for completing your claim.​​​

Making a claim

To lodge a claim please call us on 0800 500 195 8am-6pm Monday to Friday

THE EASIEST WAY TO SUBMIT A CLAIM

(OR REQUEST PRIOR APPROVAL) IS ONLINE

CLAIM ONLINE

Need help with your claim?

Call us on 0800 500 108
or +64 9 487 9000

Frequently Asked Questions

After selecting a category, scroll down the page to view the FAQ's for that type of claim.

Claim Process

After selecting a category, scroll down the page to view the process for that type of claim.

Forms

The Form page contains a list of the most commonly used Sovereign forms.

Forms

The information contained on this website is general in nature and is not intended as advice. It may not be relevant to individual circumstances and before making any investment, insurance or financial planning decision; you should consult a professional adviser. Copies of our disclosure statements are available on request, free of charge.